Shipping & Returns

Shipping

We ship across India only. Orders are fulfilled through Shiprocket.

• Orders of ₹3,000 and above — free shipping
• Orders from ₹1,000 to ₹2,999 — ₹100 shipping
• Orders under ₹1,000 — ₹200 shipping

Shipping is calculated automatically at checkout and shown before you pay.

Delivery time

Orders are typically delivered within 4–7 days from the date of your order. This covers the time we take to pack and dispatch as well as the courier’s transit time.

You will receive tracking details by email once your order is dispatched.

Payment

We accept UPI, cards and net banking through Razorpay. Cash on delivery is not available at the moment — all orders are prepaid.

You do not need an account to order — guest checkout is available.

Returns and replacements

If your order arrives damaged, or you receive the wrong item, we will send you a replacement.

We offer replacements rather than refunds.

Because fragrance is a personal and hygiene-sensitive product, we are not able to accept returns on items that have been opened or used, or returns simply because a scent was not to your taste. If you are unsure which fragrance suits you, our smaller sizes are an inexpensive way to try one first.

How to report a problem

Get in touch as soon as you notice an issue and we will sort it out. Please have your order number to hand, and a photograph of the item and packaging if it arrived damaged.

• WhatsApp or call: +91 90590 69188
• Email: perfumevalleyworld@gmail.com
• Or use our contact form

Cancellations

If you need to cancel an order, contact us as quickly as possible. We can usually cancel an order that has not yet been dispatched.

Questions

Our FAQs cover most common questions about our fragrances, sizes and orders. For anything about how our products relate to designer fragrances, please read our disclaimer.