Everything you might want to know about our fragrances, your order and delivery. If your question is not answered here, get in touch — we are happy to help.
Our Fragrances
Are your perfumes original branded perfumes?
No, and we are completely open about that. Perfume Valley creates its own fragrances that are inspired by well-known designer scents. We are not affiliated with, associated with, or endorsed by any of the original brands, and every trademark mentioned on this site belongs to its respective owner.
What you receive is our own blend, made to give you a similar fragrance experience at a far more affordable price. You can read the full statement on our Disclaimer page.
What sizes can I buy?
It depends on the product:
Attars — 3ml, 6ml, 12ml and 24ml roll-on bottles.
Perfumes — 30ml, 50ml, 60ml, 100ml and 200ml, depending on the fragrance.
Incense — sold by weight, in 200g, 250g and 500g packs.
Not every size is available for every fragrance. The sizes you can actually order are the ones shown on that product’s page. If you are trying a scent for the first time, a small attar size is the easiest way to find out whether it suits you.
What is the difference between an attar and a perfume?
An attar is a concentrated fragrance oil with no alcohol in it. You dab it onto the skin rather than spraying it, it sits close to the body, and a very small amount goes a long way.
A perfume is alcohol-based and comes as a spray. It opens up faster, projects further, and is the easier choice when you want the fragrance to be noticed across a room.
Neither is better than the other — attars suit close, personal wear and long days, sprays suit occasions and quick application.
How long will the fragrance last on my skin?
That varies more than most people expect. Skin type, body heat and the weather all change how a fragrance behaves. As a rule, oil-based attars tend to linger longer on the skin, while alcohol-based sprays project more strongly early on.
To get the most out of either: apply to pulse points such as the wrists, neck and behind the ears, ideally onto moisturised skin, and resist the urge to rub your wrists together — that crushes the top notes.
How should I store my fragrance?
Keep the bottle tightly closed, upright, and somewhere cool and dark. Heat, direct sunlight and swings in temperature are what break a fragrance down fastest, which is why a bathroom shelf is one of the worst places for it. A drawer or a cupboard away from a window is ideal.
Ordering & Payment
Do I need an account to place an order?
No. You can check out as a guest without creating an account. Creating one is still worth it if you order regularly — it keeps your address saved and lets you follow your orders from the My Account page.
Which payment methods do you accept?
We accept UPI, credit and debit cards, and net banking, all processed securely through Razorpay.
Please note: cash on delivery is not available at the moment. All orders are prepaid.
Is it safe to pay on your website?
Yes. Payments are handled entirely by Razorpay, one of India’s largest payment gateways. Your card and banking details are entered on their secure system and are never seen or stored by Perfume Valley.
Can I change or cancel my order after placing it?
We can usually help if the order has not been dispatched yet, so contact us as soon as possible with your order number. Once a parcel has left our warehouse and is with the courier, it can no longer be changed or recalled.
Shipping & Delivery
How much does delivery cost?
Delivery is charged on the value of your order:
Orders under ₹1,000 — ₹200 delivery.
Orders of ₹1,000 and above — ₹100 delivery.
The exact amount is always shown at checkout before you pay, so nothing is added afterwards.
How long will my order take to arrive?
Most orders reach customers within 5 to 10 business days from the day the order is placed, covering both dispatch and transit. Deliveries to metro cities are usually at the quicker end of that range, while smaller towns and remote pin codes can take a little longer. Public holidays and festival periods can also add a few days.
Where do you deliver?
We deliver across India through our courier partners. If you are outside India and would like to order, please contact us first — we will check whether we can arrange delivery to your location and what it would cost.
How do I track my order?
Once your parcel is dispatched you will receive tracking details from our courier partner. You can also see the status of every order you have placed under My Account › Orders. If tracking has not updated for a few days, send us your order number and we will chase it for you.
Returns & Replacements
My order arrived damaged or the wrong item was sent
We will put it right. If your parcel arrives damaged or leaking, or the product inside is not what you ordered, get in touch with your order number and a few clear photographs and we will send out a replacement of the same product.
Please note: we offer replacements only — we do not issue refunds.
A short unboxing video is the single most useful thing you can have. It settles a damage claim immediately, so it is well worth recording as you open the parcel.
Can I return a fragrance if I do not like the scent?
Unfortunately not. Fragrance is deeply personal — the same scent genuinely smells different on different people — and once a bottle has been opened it cannot be resold for hygiene and safety reasons.
This is exactly why we offer small attar sizes from 3ml. Trying a fragrance in a smaller bottle first is the least expensive way to find out whether it is right for you before committing to a full size.
Our Stores & Support
Do you have physical stores I can visit?
Yes. You are very welcome to come in and smell the fragrances in person before you buy — it is by far the best way to choose one. You will find every branch, with addresses and photographs, on our Branch Locator page.
Our main address is 8-1-354, 1/C, Shaikpet Road, Hyderabad, Telangana 500008.
