Refund Policy
At perfumevalleyworld, we value your satisfaction and want to ensure you have a positive shopping experience. Please read our refund policy to understand the terms and conditions regarding refunds.
**1. Refund Eligibility:
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it. Some products may be non-refundable, and this will be clearly stated in the product description.
**2. Initiating a Refund:
- If you are not completely satisfied with your purchase and would like to request a refund, please contact our customer support team at perfumevalleyworld@gmail.com or through our Contact Us page. Provide your order number, details of the item you wish to return, and the reason for the return.
**3. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
**4. Non-Refundable Items:
- Certain items are non-refundable.
**5. Return Shipping:
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
**6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide instructions on returning the item.
**7. Refunds on Sale Items:
- Only regular-priced items may be refunded. Unfortunately, sale items are generally non-refundable.
**8. Refund Status:
- If you haven’t received a refund yet, please check your bank account first. Contact your credit card company or bank as processing times may vary. If you’ve done all of this and still have not received your refund, please contact us.